Frequently Asked Questions
Everything you need to know about our luxury silk products and services.
How should I care for my Jim Thompson silk products?
To preserve the beauty of our signature silk, we recommend professional dry cleaning only. Store your items in a cool, dry place away from direct sunlight to maintain the vibrancy of the hand-printed colors.
Do you offer international shipping?
Yes, we ship our luxury collections to over 50 countries worldwide. Shipping costs and delivery timelines vary by destination and are calculated at checkout.
What is your return policy for online orders?
We accept returns for unworn and unwashed items with original tags attached within 30 days of purchase. Please note that personalized items and certain delicate accessories are final sale.
Are your products authentic Jim Thompson designs?
All items sold on our official website are 100% authentic, featuring the heritage craftsmanship and unique artistic patterns that Jim Thompson is renowned for globally.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and select regional digital wallets to ensure a secure and convenient shopping experience.
Can I track my order once it has been placed?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress in real-time.